i created a new resource user and mailbox and can not see it in the GAL when I go to set a new meeting. If I go to the Outlook Web Acces I can see the new resource. How can I get the GAL to see the new resource so all staff can start signing up for it
- The GAL (Global Address List) is essentially a list of all email recipients in your organization. It does not contain other address lists. It could however contain distribution groups.
- Address lists are like the GAL, but more specific. For example: “All Rooms”. This would show all room mailboxes. All room mailboxes would also appear in the GAL.
You don’t email an address list. These are for recipient browsing/clicking only. You may be confusing Address Lists with Distribution groups.
Outlook running in cached mode doesn’t connect to Exchange for either of these two types of address lists. Instead it uses what’s called an OAB (Offline Address Book) which is generated by a mailbox server once a day and distributed by a client access server or via system Public Folder.
Anytime there is an issue with an address list, I check using Outlook in online mode or through OWA; since neither of these methods use an offline copy of data. If you find OWA works and Outlook cached mode doesn’t; it may be due to OAB generation issues or delays.